My driver’s license being scanned isn’t working to verify my account.
How can I fix this
iPhone 12 Pro Max, iOS 15
Question marked as
User profile for user:
Jeff_W.
User level:
Community Specialist
Hello NateWare2021,
Welcome to Apple Support Communities. Thanks for reaching out to us with this issue you're having scanning your driver's license. We're happy to help. Per the Apple Support article, these steps should be followed when you experience this trouble:
- Make sure there is nothing between your device's camera and your ID that could obscure any part of it.
- Check that the Date of Birth, Last Name, and Address on the ID match the information you entered for your Apple Card application.
- Make sure the ID hasn't expired.
Get more info on this process here: How your Apple Card application is evaluated
Should this issue persist, get in touch with Apple Support for further assistance:
Best regards!