I can’t delete apple music documents and data?

This has taken up 15GB of my storage and there is no way for me to get rid of this unused data. It is really frustrating to have such a large chunk of my storage space stolen like this. Its really disappointing that Apple hasn’t made a fix for this yet.

I think it has something to do with the cached files. What I did was...

1. Download iMazing
2. Connect my iPhone to my Mac
3. On the iMazing app, go to File System, select the iTunes_Control folder, then iTunes > Artwork
4. Delete everything inside the Caches and Originals folders

Yeet! Good luck. c:

B&A SS:

I had the same issue - after “deleting” my downloaded music, I still had nearly 20GB of “documents and data” that I couldn’t removed.

I signed out of iCloud then signed back in… now my music “documents and data” is down to a more manageable 1.16GB. Wish I’d taken a before pic!

Wiping your iPhone should never be the default technical support resolution. Apple software has definitely taken a step backward over the past few years.

Don't bother calling Apple tech support either. The only solution they provided was to reset and wipe the phone. For those of us still using older phones, this is a major storage killer. Hopefully they can fix it soon.

merlinapple

That isn't the issue. The issue (which is also happening to me) is that there is 2+GB of storage taken by the Documents & Data of the Music app and there is no way to delete it.

I have no songs on my phone and Music is taking 2.45GB worth of space stored in Documents & Data. Even if you delete the Music app, the consumed storage remains.

SOLUTION that worked for me…

1. Open the Apple Music app
2. Click on the Listen Now tab
3. Tap on your profile picture to open Account Settings
4. Scroll to Apps With Access, make a note of these and delete all associated entries (they can be reconfigured later)
5. Delete the actual apps that had access to Apple Music (such as Shazam, SongShift, etc)
6. With Apple Music > Account Settings, find and turn off Home Sharing
7. Delete the Apple Music app (subscription can be left on, especially if used on other devices)

This removed over 13 GB of Documents & Data for me. Apple Music can then be reinstalled making sure downloads are managed via Settings > Music

Hello MohamedSolimanSully,

It sounds like you're experiencing issues deleting an app. We will be happy to assist you.

The following thread has a similar issue that has been resolved. Can you try the steps and see if they help?

Why can't I delete apps on iPhone

Cheers!

Even though you have 0 songs downloaded, your music library is large (tens of thousands of songs).

Apple music downloads 30 seconds of every song, even though 0 songs are fully downloaded. These small partial downloads, which enable quick and instant playback, add up …hence many GB of data.

Soooo…

I hade some success deleting this :)

Realized just now that I have this problem too, because i moved down to 128GB .

I remembered some app I used way back to manage some things off the iOS device.

iMazing is the tool I used to bascially browse the "file system" and delete some iTunes related directories.

You may want to check the actual contents first, just to be safe ;)

Did this and also restartet the device (because things froze up when checking the storage in the settings).

Et voila 30GB of non-accessible music gone.

This is the screen you should get to. To delete the individual data and document. You can delete it all in one go at the top, and this seems to automatically delete the app.

I don’t actually know how Adele got to the top there, never been a fan. Lol

I have the same situation on my iPad Air with iOS 15.2. Music is taking up 8.82G, and I can't delete. I removed the music app, and installed again, but did not change. I signed off from iCloud, rebooted, and signed in again, as suggested, but it did not change.

My iPad is 64G model and it is often nearly full, and this ghost 8.82G is really frustrating!

This has been bothering me for a long time; even with no music on my iPad and the app itself offloaded, there was 2.75 GB of storage being used up by the Music app (per Settings > General > iPad Storage). I found a solution, using iMazing as suggested above. Here's what I did:

-- Remove all music from iPad

-- Offload the Music app itself (you cannot delete it)

-- Plug in iPad, let it backup and sync

-- Run iMazing

-- in iMazing, go to iPad > File System

-- Go to Media/iTunes_Control/iTunes/Artwork/

-- In there are two folders, Caches/ and Originals/.

   Both of therm have hundreds/thousands of files.

-- Delete contents of both Caches/ and Originals/

(Select all the folders in them, right-click, delete)

Voila. I got my 2.75 GB back. And when I re-loaded the Music app it a) worked correctly, and b) did not use of 2.75 GB of artwork cache. I did this with the free version of iMazing, which is pretty...amazing. Kudos to the developers.

I reported this bug to Apple through official channels in fall 2021 and never heard of a fix or resolution. This is my fix. YMMV of course.

I just bought a brand new 12 64g (from 8). I’ve literally had this phone for 3 days and I set it up as a new phone (not restore). I have 3g of docs and data in my music folder too with no dls. Makes no sense.

Same here, but its 67gb lmao, i already “offloaded” all the music too and its showing in my apple music app as if it wasnt downloaded. so, is it gonna download again when i hit download or use the 67gb of music on my phone lol