Payment for 50GB iCloud storage plan had failed

Question

Payment for 50GB iCloud storage plan had failed

I purchased the 50GB storage plan for iCloud for my device and have been doing so for months without an issue. However, on 5th October,2021, I repeatedly got the message that my payment had failed. I made several attempts to edit this information and to fix this issue, even added new cards, but it just wouldn’t get fixed. This was before I updated my device to the latest version of iOS, but the problem still persists. Has anyone encountered this issue before? I don’t want to lose the data I stored on iCloud. Please help.

[Re-Titled by Moderator]

Posted on Oct 10, 2021 7:29 AM

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Answer 1

Top-ranking reply

brbo

Level 8

35,560 points

Oct 10, 2021 5:28 PM in response to Vijay_applecommunity

Hi Vijay_

Welcome to the Apple Community,

where some of us do our best to help each other troubleshoot.

Wondering

whether you are using iPhone or iPad ?
whether the expiry date on your card may have expired ?
if you may have exceeded the limit on your card that day ?

Your Apple ID is the account you use to access Apple services,

such as the App Store, Apple Music, iCloud, iMessage, FaceTime and more.

You might want to browse this article from Apple Support:

Change, Add or Remove Apple ID Payment methods

https://support.apple.com/en-us/HT201266

and

if you need to check out another suitable payment method that you can add

Payment methods that you can use with your Apple ID:

(Scroll down to find your country)

https://support.apple.com/en-au/HT202631

If you still need help:

There is a "Get Support" link to Apple at top right on this discussion page.

Hope this helps you :-)

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Payment for 50GB iCloud storage plan had failed

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