Mac Music (Big Sur): While playing to Airplay, no audio, after switching to mini player's full screen mode

This is the exact same issue as


https://discussions.apple.com/thread/252944817


But it said I needed to create a new topic.


Problem:

Mac Music stops producing sound (on either the internal speakers or the Airplay speaker) when playing to AirPlay 2 (Sonos One - but same behavior for Apple TV 4k) speaker & then switching to mini player full screen mode Is this a known issue? Any steps I might take to fix this?


Brief narrated video showing the problem: https://youtu.be/PBn2xuIS3Jc


Original posters Environment Info:

Big Sur 11.4

Mac Music with an Apple Music subscription

MacBook Air M1 13"


My environment info:


Big Sur 11.6

Mac Mini Late 2014

Mac Music with an Apple Music subscription


All systems and software updated to latest version.



Mac mini, macOS 11.6

Posted on Oct 10, 2021 8:59 AM

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Similar questions

7 replies

Oct 11, 2021 11:02 AM in response to Bjørnar Fjelldal

Hi Bjørnar Fjelldal, We appreciate you reaching out to us. We understand that the audio stops on your Mac when playing on an AirPlay 2-enabled speaker, then switching to mini player full screen mode.


Have you had the chance to check if the behavior persists on a different AirPlay 2-enabled speaker?


We recommend that you check if the issue persists while on safe mode. Below is an article to help guide you through the process.

How to use safe mode on your Mac


Also, we recommend that you check if the issue persists when signed in on a different user account. The article below can help if you do not have any other user account to test with.

Set up users, guests, and groups on Mac



Take care!

Oct 20, 2021 1:25 PM in response to kamote0628

@Bjørnar, please let me (us) know what you learn from Apple Support. I am seeing very similar behavior - Apple Music will "stall" when playing to AirPlay speakers (Sonos, in my case), generally after about 3-4 songs (playing randomly from my music library). Plays Just Fine using the computer speakers and using a Sonos speaker connected via Bluetooth.

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Mac Music (Big Sur): While playing to Airplay, no audio, after switching to mini player's full screen mode

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