iPhone 13 Pro Max micro scratch on screen

Yes even straight out the box brand new, I noticed very faint but noticeable hairline scratches coming along from the entente bands onto the phone screen. Very upsetting seeing how much the phone cost.

iPhone 13 Pro user,

Aer you actually willing to pay $329 for a new screen? That is how much a new screen will cost you. Even if you added an AppleCare+ plan at the time of purchase, the screen would not qualify under the plan to be replaced over a micro-scratch on the screen.

You may be very surprised to see the scratch disappear under a screen protector. It's your money of course.

I also feel what you feel! It’s really bad when Apple claim the toughness and in the same time

their products become more fragile and can’t handle any drop and scratches easily!!

its just business they are looking for more $$$$

the more fragile they make it

the more $$$ they make with the apple care and trade it programs!

human never feel shame!

I never bought anything in my entire 45 years of life almost anything without having problem, scratch, broken, dent etc..

never… my wife said you are just been out of luck!

I bought brand new car and scratched next day in the parking lot!

but I learn something to making me claim down ..

remember that nothing will stay and we are leaving too and the moment you are sad about now you will Lough about tomorrow!

hope that help little

enjoy your days!

So I wake up this morning to a TON of replies about people super happy that they bought a screen protector that solved their scratch problem. One user that doesn’t think it’s a problem because it doesn’t affect functionality??!!! Seems suspect to me that people who paid 1300-1500 for a piece of technology are just peachy with this problem. Makes me wonder if apple may have people answering comments. I don’t like screen protectors. It’s not the same user experience as having a screen without one. I did not need one on my 8., which I had for yearsI DO on my 13, which I’ve had for a couple weeks. Poor quality. Not impressed.

Ok then explain to me why my iPhone 8 has NO scratches despite years of use, and the 13 has numerous scratches after a couple weeks. The strength of your response makes me think that you indeed are working with apple for damage control. There are a lot of reports and videos out showing that the 13 is particularly susceptible to scratches. Nice try though.

Yes. I have the same issue, and it's utterly ridiculous. I believe Apple lies about the materials used in its products. There’s no way that what they say about the Ceramic Shield screen can be true if scratches are appearing so quickly on multiple devices. In addition to the gash on my screen, the so-called “surgical-grade” stainless steel around the circumference of the phone became scratched when I attached my $50 Apple-designed case. I am livid.

[Edited by Moderator]

It isn't the customers' job to defend the manufacturer of any product. Someone takes the time to come on here with a constructive post and gets trolled. As customers, it isn’t our job to defend Apple. Your "offer to help people" is not that at all, you are just taking issue with a viewpoint you don't agree with.

I just got my iphone 13 pro max 2.5 hours ago, I already got a scratch on the screen. Nothing even touched the screen except my fingers. I did not check the screen when I removed the sticky paper cover because I had so many iphones before and this never happened.

I agree, my XS had no micro scratches and my 13 pro max already has a bunch of micro scratches. No idea house they go there either as they haven’t been in contact with any objects other than my fingers and pants pocket.

Sure. But using Sapphire glass on an iPhone would be a disaster. Sapphire in small sizes, such as watch crystals is a great application. Using Sapphire in a large panel on an iPhone would not be a great application. Sapphire is harder to scratch for sure. But it is brittle and can you imagine the thousands and thousands and thousands of gruntled users whose Sapphire clad iPhone screens shattered? Can you also imagine the added cost of Sapphire to begin with, not to mention the replacement costs.

I'll happily pay a few dollars for a high quality screen protector for my iPhones. I don't want to pay a lot more money for an iPhone with a Sapphire screen, nor do I want to even think about how much money it would cost to replace when it shatters.

Same happened to me. I use to buy a screen protector immediately after buy an iPhone. However, this time I got an iPhone 13 pro max and having confidence that the screen was tough enough I didn’t get the cover . So, for my surprise, just 2 days after my purchase a fuc… little scratch appears on the screen. Really a very little scratch but enough big to annoy me.

I took the phone to the Genius Bar for it to be examined by a 25 year old kid who I am guessing is an engineer with glass manufacturing experience with a part time job working the Genius Bar. This expert examined my 3 day old phone and towed the company line with an answer that the fine cracks in all 4 corners was the result of it being scratched by an object that only knows how to scratch corners of the phone. What a waist of time that was.

These large companies know they have an issue and work their best at saving their bottom line. End of story.