You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Learn about all the features, apps, and settings of your iPhone

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iphone 13 pro max cracking sound from speaker

i recently noticed that during incoming call ; iphone 13 pro max giving is cracking sound from speaker . Specially during opening ringtone of iphone.

i am very disappointed with new iphone .

i think it’s manufacturing defect.

iPhone 13 Pro Max, iOS 15

Posted on Oct 10, 2021 6:55 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 11, 2021 10:54 PM

No ways ..none of your tips worked..

it’s manufacturing defect and apple should take immediate action ..

it’s seem like that our money is not money😡😡

i want my money back if replacement should be there for my phone

7 replies

Oct 11, 2021 2:17 PM in response to rhlydv

Hello rhlydv,


We see you're having issues with crackling audio at the start of the ringtone on incoming calls. We'd be happy to help.


For issues with audio distortion, this page may help out: If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker


Also, does changing the ringtone help? Check to see if it happens elsewhere as well, such as in the Music app, recorded videos, or third-party apps, etc.


If you haven't tested it with headphones in, be sure to do so if possible. That would help to isolate it further.


Take care.

Oct 14, 2021 2:09 PM in response to rhlydv

rhlydv,



Were you able to test the audio out in different apps to see if it's primarily the ringtone that's affected, or if other apps also produce crackling audio?


Also, when testing with headphones, did you hear the same crackling audio? This will be important to test to get the issue isolated down. If you don't have headphones, you can try testing speakerphone while on a phone call, and see if this produces crackling audio.


Take care.

Oct 14, 2021 5:53 PM in response to rhlydv

Hello again~ Take it in and have it checked for sure. Apple has always been very helpful to me with the very few problems I have ever had. It is one of the many reasons that I have been an Apple customer for so long. It may be that you just got one with an issue. Post back and let us know how it goes and hope you are back to enjoying it soon. Also please know that Eric_G1 is one of the very best Community Specialists here in this forum.


~Katana-San~

iphone 13 pro max cracking sound from speaker

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.