Unable to bulk delete iMessage photos

iPhone 11 iOS 15.0.1

Messages is taking up a lot of space in my iCloud storage and I would like to delete a lot of unnecessary photos in my conversations to free up iCloud storage space.

This is what I'm doing:

  1. Open Messages.
  2. Open a conversation.
  3. Click the contact header.
  4. Under Photos click See All.
  5. Tap and hold any photo -> Delete -> Delete Attachment. The screen flickers and scrolls back to the top but the photo is still there. It didn't delete. If I select multiple photos and try to delete them, it works a bit but only like 10% of the photos I selected got deleted. What's going on? It takes me forever to select and delete hundreds of photos only to find out it didn't delete everything I had selected.

How am I supposed to delete my iMessage attachments en masse in order to free up iCloud stoage space? Am I doing something wrong?

I'm thinking maybe I have to disable messages in iCloud to force delete everything from iCloud but then I

am worried I might lose everything. I would do this if disabling messages in iCloud would make my phone download all messages and attachments from iCloud to my phone first, but I'm not sure if that's what will happen.

Another quirk: Open Settings > General > iPhone Storage > Messages > Other is using 500MB but if I open it I get a blank screen. What's that 500MB supposed to be? Videos and GIFs and Stickers is using a non-zero amount of storage but they're empty too when I open it.

I have 3 devices all linked to the same iCloud account: iPhone, iPad and Macbook. I'm not sure if that's an issue. I assumed if I delete an attachment from one device then it should delete from the others too.

On my Macbook I can try to bulk delete photos in a similar way, but it's more tedious and still doesn't really delete anything. Ditto my iPad.

Posted on Oct 11, 2021 1:37 AM

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3 replies

Nov 13, 2021 12:19 AM in response to Waseemmongdol23

I’m relieved I’m not the only one with this issue. I’ve been trying to think of reasons why this is happening and it may be due to either:

  1. the storage bug that’s been affecting some devices (mine included) since the iOS 15 update
  2. the recent update fixing a bug that would delete photos that you had saved from iMessage if you deleted the attachments in chat

Either way I hope they fix it as soon as possible because iMessage attachments are not small in size and fill up your iCloud storage very quickly.

Oct 12, 2021 7:38 AM in response to Waseemmongdol23

Hi Waseemmongdol23, 


Thank you for using the Apple Support Communities. 


We understand that you’re having a problem when you try to Delete messages on iPhone and we’re happy to help. 


If you want to delete Messages in iCloud, follow these steps: How to delete messages in iCloud


If the Messages app on your iPhone isn’t working as expected, follow these steps: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


If you need more iCloud storage, follow these steps: Manage your iCloud storage


If your iPhone is low on storage, follow these steps: How to check the storage on your iPhone, iPad, and iPod touch


To find more answers to questions about Messages, visit the Messages for iPhone, iPad, Apple Watch, and Mac website.


Best regards. 

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Unable to bulk delete iMessage photos

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