Intermittent magic keyboard connections

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Level 1

12 points

Intermittent magic keyboard connections

My magic keyboard intermittently disconnects and connects. I did everything on the troubleshooting list several times. The only thing I noticed is if I scooch the iPad over just a smidge, it’ll connect most of the time, but it somehow works it’s way back to being disconnected in a short amount of time. I apologize for the technical terms. Could this mean the problem lies in the design of the keyboard? I noticed comments from people who replaced their keyboard and the same problem reoccurred.

iPad Pro 12.9-inch Wi-Fi

Posted on Oct 11, 2021 9:41 AM

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Answer 1

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MichelPM

Level 10

80,998 points

Oct 11, 2021 1:44 PM in response to Dontlukbak

You need to search online for your nearest, “local” Apple store location and call contact phone numbers and call to make an appointment to have your Apple iPad and Magic Keyboard diagnosed and options presented you.

Failing that,

You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.

Use the Hardware Repair support category.

OR

by installing and using the Apple Support app found in the iOS App Store.

Tap the iOS App Store link below.

https://apps.apple.com/us/app/apple-support/id1130498044

OR

Call contact Apple via the support numbers found in the link bekow.

Contact - How to Contact Us - Apple

Tap the link below.

https://www.apple.com/contact/

Best of Luck to You!

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Answer 2

MichelPM

Level 10

80,998 points

Oct 11, 2021 9:46 AM in response to Dontlukbak

Is this the current Apple Magic keyboard for the newest iPad Pro/iPad Air 4 models OR the smart keyboard cover for the base model iPads or older model iPads?

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