My moms email address on her phone Apple ID is not correct. When I try to put correct one it says invalid email???
What is the exact error message(s)?
Are you using the steps in the article below? Note the restrictions in the article.
What to do after you change your Apple ID or password - Apple Support * I suggest doing this before you change your Apple ID or password.
If she forgot the Apple ID (iCloud) password, enter the Apple (iCloud) ID, and click Forgot Password. See if she can get a Rescue or Notification email option if necessary. Link to contact Apple Support at the end of the 2nd article.
I have no idea why she has this other email acct? Associated with her Apple ID. But following steps to chg but she also has no clue what her apple password is. Her phone # is correct but that’s it????
Email is wrong on Apple ID
