My husbands new I phone 12 mini the wrong email was entered when he purchased the phone by one letter so now he can’t get into Apple ID to get any apps. I tried to fix it by changing the email but it won’t let me. Please help. What is he to do?

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My husbands new I phone 12 mini the wrong email was entered when he purchased the phone by one letter so now he can’t get into Apple ID to get any apps. I tried to fix it by changing the email but it won’t let me. Please help. What is he to do?

My husbands new I phone 12 mini the wrong email was entered when he purchased the phone it’s off by one letter so he can’t create his Apple ID I tried to go into the phone and change it. I can’t it says I can’t use the right email. Please tell me what to do.

Posted on Oct 2, 2021 6:52 AM

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Answer 1

Eric Root

Level 10

684,681 points

Oct 2, 2021 1:26 PM in response to Henryrileykelsey

Contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.

Request additional support for unlocking your device. -

You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.

Genius Bar Reservation and Apple Support Options - Apple.

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