Bluetooth Calls on iPhone 13 Pro Sound Poor After A Few Minutes

@Apple support,

You've now witnessed many people suffering from this issue while having purchased your latest piece of technology. I bought my wife an iPhone 13 (no Pro) and same issue with earpods like Beats, AirPods and a normal USB earpiece from Plantronics. All suffering from a scrambled sound. Also after visiting the Apple store and trying the wipe-it-all-trick, no success.

@Apple - can this be looked into ASAP please. It's super annoying and very unsafe using the phone these days without a proper headset.

Kindly advice and expedite the resolution/research of the issue at hand.

~Guido

Hi there,

Thanks for reaching out to Apple Support Communities. We understand your iPhone is not working well with your Bluetooth headphones. We'll be happy to help.

Let's start with these steps: If the sound from your wireless headphones cuts out or is distorted. Test another set of headphones or a speaker. Let us know if the behavior continues.

Best regards.

Experiencing same poor audio playback issues on 13 Pro, as previous

SAMSUNG NOTE10 user, I instantly distinguished audio qualities on both devices,

using same headphone B&O H4 and in car audio.

Audio sound on iPhone 13 pro is dreadful despite all EQ settings, absolutely

terrible audio quality.

I am having the EXACT same problem......When the iPhone 13 PM rings the first time it is loud and normal. However,

as I pick it up it drastically lowers the sound and most of the time I can't hear the other party. I have an appointment tomorrow on 12/06/2021 for a Genius to look at it-----but here's some thing weird----my iPhone 12 Pro Max---SAME THING! Sound like its software. When I first got my iPhone 12 ProMax it did NOT do this.......I will report back!

PDUBSMCA

I too continue to have this problem since purchasing an iphone13 pro a little over a month ago. Apple chat support did a diagnostic test and didn’t find anything. Thought it was related to my AirPods, but it also occurs while using my Car Bluetooth and speaker system. It goes away if I swith it to speaker mode. Not sure what to do next…. Continuously happening on my work calls which is not good.

Has anyone been able to resolve this issue? This issue occurred for me 3 times yesterday when I on 3 different calls (2 in the car using car Bluetooth and once at home using AirPods). This is negatively impacting my work. I spoke with an Apple rep yesterday who was not able to find any errors through diagnostic tests and told me my next step is to bring it into a Genius Bar where they may have to replace the phone. I have not yet tried to wipe/reset my phone due to all my work and other configurations set up but may do that soon to see if it fixes the Bluetooth issues.

Hey there. Nope, I have not resolve this. It happens to me everyday when I'm on any Bluetooth accessory, no matter if it is an apple brand or my car, etc. It happens every time when a call is long and the only way to solve it is to switch to speaker or regular for a couple of seconds. But this happens again and again.

I think it is an iPhone 13 Pro issue. But it looks like a software thing.

Quick update of my end. Went in to the apple store yesterday for this issue where they advised I reset my phone and start “new” (no backups), which sucks of course. Ended up reseting my phone but it did not fix the issue, as I am still getting the “scrambling” noise while using Bluetooth devices on calls. Have another appointment on Monday where I’m expecting Apple to replace my new phone.

I have the same problem too with an iPhone 13. No matter what Bluetooth headset I use the sound will start to cut out that I can’t hear the other person and they say I keep cutting out as well. This is so frustrating.

Another update... went back into the Apple Store for the 3rd time in 2 weeks. They replaced my AirPods for the 3rd time. I'm still getting weird noises on my AirPods and having scrambling noises when talking on the phone. No joke, I had to call 911 for a car accident I witnessed the other day and I had the interference noise while talking to the dispatcher.

The apple store told me they have "heard of this issue" and that there currently isn't a fix. The manager told me to "Reset All Settings", even after I just erased my phone and started new. I still did it and it did not fix my issue. There diagnostics is not picking up an errors. If they replaced my phone they said it likely would happen again. They told me to call Apple Support again and have them escalate it. I've erased my phone and started from new, replaced AirPods 3 times... I still can't use this iPhone 13Pro properly.

I have this same issue. Started in October after receiving my iPhone 13 Pro. After 4 trips to the Genius bar, 2 new pairs of Airpods (including Gen 3) and multiple phone calls, Apple replaced my phone on 12/16 and STILL the same issues. I have tried everything, reset the phone twice, they replaced the SIM, took the phone off 5G, and now a complete replacement phone and NOTHING! They said they can't do anything else for me at this point. I never had these issues with my previous iPhones and this is the first time I've ever upgraded when a phone is first released. They said I can downgrade to a previous iPhone but I won't get back the money from Verizon I had towards a trade in. Super frustrating!

I too was sent a replacement iPhone 13 Pro this week, and it did not fix this Bluetooth phone call bug. It is now clearly a OS/software issue related to 13 Pro.

This is extremely frustrating that a $1000+ Phone has unreliable Bluetooth capabilities. I have an open case with Apple and sent an email requesting this issue be escalated.

My case with Apple has been escalated and I am now working with a dedicated specialist. Over the last week Apple has been collecting advanced logs related to Bluetooth. Luckily, I was able to replicate the issue on Tuesday while the logging was taking place. The logs have been uploaded to Apple and apparently the logs and case has been sent to engineers to review. I’m waiting to hear back. I’ll post updates as I get them.

as you may have seen in my other posts, there is no fix for this at the moment. Resetting and replacement phones do not fix the bug.

That's great work, lots of people will be grateful. Thanks and I hope Apple takes this serious.. insane that in 13 versions, this never happened before (not that I can find atleast). Keep us posted, thanks in advance.

I pressed Apple today for some sort of update or feedback related to this issue and my case. I wanted at least acknowledgment that this is a bug and not some one-off issue. They have had the logs I submitted to them for almost a week and I haven’t heard anything back.

My advisor responded back stating that they have received multiple reports of this issue and engineers are investigating. I did not get any ETA on when I’d get feedback or next steps.