My iPad is stuck verifying when I try to update to 15.0.2 (iPad Pro 9.7")

Everything had been fine up until recently. During the latest public beta some issues appeared where my iPad is no longer able to update. The update is downloaded fine and such, but it cannot verify it at all. Since I thought this is probably an issue with the beta, I dropped out from the beta program and restored it to stable, but the issue still keep happening on every update. First it was 15.0.1, now it's 15.0.2 and still can't verify update.

When I connect it to my Mac and try to update via Finder, it says my iPad software is up to date at iPadOS 15.0 even when there should be an update available.

I've tried restoring my iPad and am at a loss of what can I try next. This latest update contains some security updates, so I'm especially concerned to get this updated as soon as possible, but don't really know at the moment what can I try.

If anyone has any suggestions or ideas on what I could try before I start considering having iPad examined at a repairs shop (if they can even do anything to something like this) or replaced I'd really appreciate it.

iPad Pro 9.7-inch WiFi, Cellular

Posted on Oct 11, 2021 9:12 PM

Top-ranking reply

KeyResults

Level 1

13 points

Posted on Oct 13, 2021 10:32 AM

We have two iPad pros both cellular models but both have no cellular plan active. IPad A has a SIM card the other, iPad B has an empty sim slot. Both have iPadOS 15.0.0

iPad A was able to OTA update to 15.0.1 with no problem. IPad B got stuck on "verifying" after downloading and we tried everything from rebooting, deleting, and re-downloading the update, but always the same result: stuck verifying.

after deleting the update file in Settings>iPad Storage and hard rebooting, we took the SIM card out of iPad A (any correct size shape SIM card will do, working or not working) and putting in iPad B, we repeated the update steps and it worked as it should. Clearly, there is a bug in all this somewhere, but for now, we are updated and we didn't have to resort to PC to do it.

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58 replies

Oct 12, 2021 7:53 AM in response to kytdluyfljyfliygöiyfliy

Well, I actually managed to find a workaround for this.

After searching for possible solution or at least some information if anyone else was having issues like this as well, I came across this MacRumors post: https://forums.macrumors.com/threads/ipados-15-0-1-software-update-failed.2314895/post-30423483

Apparently the solution to this issue was to just insert a sim card -- working or otherwise -- in the device before installing the downloaded update. At least it worked for me, although I'm not entirely sure why exactly.

SpaceB0y

Level 1

13 points

Oct 14, 2021 3:32 AM in response to kytdluyfljyfliygöiyfliy

I had the same "Verifying Update" hanging issue with my iPad Pro 2nd Gen 12.9" and all I had to do to resolve was remove the SIM card holder/tray (no actual SIM card was needed). Once the SIM card tray was remove the installation almost immediately continued.

Thanks for everyone's comments that led me to this unusual solution :-)

Oct 22, 2021 9:58 PM in response to kytdluyfljyfliygöiyfliy

Hello,

Thank you very much! Unbelievable, I've been trying everything I could to install the update for days, I even connected my iPad via hotspot: nothing!

I hadn't thought of such a solution, in fact, as soon as I removed the sim card holder (I use my iPad Cellular without a sim at the moment), the installation immediately started. Thanks for your helpful suggestion! Have a nice day. :-)

Oct 28, 2021 8:47 AM in response to kytdluyfljyfliygöiyfliy

I salute you sir. Been searching for an answer for a while. Google never took me to this solution before today. Tried everything. Thank you. Hat's (not) off to the update process though. Should have given us a fair warning about the SIM.

Edu_A_N

Level 1

8 points

Nov 6, 2021 3:58 AM in response to kytdluyfljyfliygöiyfliy

Oh, god. Thank you so much for posting this solution, it finally worked. I had been having the same issue for at least one month and it was very annoying having the update prompt every time but then not succeeding in updating.

Currently updating the iPad right now.

Jan 4, 2022 11:14 AM in response to kytdluyfljyfliygöiyfliy

Happy New Year,

I don't think I had this problem in October, but I do now. I have tried everything suggested, except the SIM card fix, but I'm stuck here. I do not have the cellular model for the iPad. Doesn't that mean I don' have a SIM card tray? Or if I do can someone post a photo what it looks like? (iPad Pro 12.9 inch (second generation)

Jun 2, 2022 2:55 PM in response to kytdluyfljyfliygöiyfliy

Thank you so much for sharing what worked for you in your situation. My iPad Pro has been stuck for days and nothing worked. That is until I found your workaround and at least for now things are not spinning. Thank you

Jun 2, 2022 5:19 PM in response to Reps46

For sure…I have a iPad Pro 9.7 that I wanted to use as just a desk side reader and note taker. But after it would not stop spinning I thought I had lost her. But, thanks to you she is revived and running Software Version 15.5. Thank you!

Oct 15, 2021 3:40 PM in response to kytdluyfljyfliygöiyfliy

Thank you for suggesting the SIM card. It worked thank the goodness….tried so many ways for hours before the SIM card suggestion. Thank you and no thank you Apple software engineers 🤦‍♂️

Oct 17, 2021 4:55 PM in response to kytdluyfljyfliygöiyfliy

At last ! The SIM manoeuvre worked - thanks a thousand times over.

Oct 18, 2021 9:46 PM in response to kytdluyfljyfliygöiyfliy

The SIM card trick worked !!

Oct 20, 2021 10:03 AM in response to kytdluyfljyfliygöiyfliy

As soon as i pinged out sim holder it landed on floor but update started installing before it hit the deck

Nov 11, 2021 9:37 AM in response to SpaceB0y

Big thx for this, finally after 2 months of trying I was able to update my iPad.

This is the most bizarre solution to fix a software problem I've ever seen in my life.

Dec 22, 2021 7:49 PM in response to kytdluyfljyfliygöiyfliy

Worked for me too!!! #weird

Kazania

Level 1

8 points

Feb 11, 2022 7:46 AM in response to kytdluyfljyfliygöiyfliy

Absolutely brilliant. The ‘old nano sim’ workaround works. Thank you so much. I have been trying to update since iOS 15. I am so relieved and delighted. Thanks again.

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My iPad is stuck verifying when I try to update to 15.0.2 (iPad Pro 9.7")