My phone is not updating

My phone reach a point in the update and is not moving

Posted on Oct 12, 2021 12:55 AM

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Question marked as Top-ranking reply

Posted on Oct 12, 2021 7:06 PM

Hi there kyrlette,


We see you've linked to the Apple Support Communities from Update macOS on Mac, after encountering an issue with the update not progressing.


The "If the download takes a long time" section of the following page addresses this specifically: If your iPhone, iPad or iPod touch won’t update


Go through the guidance there, and attempt to update your iPhone again after each step. If necessary, the last section explains how to remove the current update, so a fresh copy can be downloaded.


We hope this helps!

1 reply
Question marked as Top-ranking reply

Oct 12, 2021 7:06 PM in response to kyrlette

Hi there kyrlette,


We see you've linked to the Apple Support Communities from Update macOS on Mac, after encountering an issue with the update not progressing.


The "If the download takes a long time" section of the following page addresses this specifically: If your iPhone, iPad or iPod touch won’t update


Go through the guidance there, and attempt to update your iPhone again after each step. If necessary, the last section explains how to remove the current update, so a fresh copy can be downloaded.


We hope this helps!

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My phone is not updating

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