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My iPhone XR suddenly is not showing on the main screen a number when I have a new message. This is a recent issue. I have restarted it several times and I have also upgraded the operating system and it still is happening (Or rather not happening). Thoughts ?
iPhone XR
Hello there, GnGoddess!
Thanks for reaching out to the Apple Support Communities! We understand that you aren’t receiving notifications when your iPhone is locked. First, check to make sure that the notification settings on your iPhone are set up correctly by following the steps in this article to Use notifications on your iPhone, iPad, and iPod touch.
Is the issue only happening with the Messages notifications or with other apps as well? If the issue is only with Messages, check out the steps in this article If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open.
Let us know the results and we can continue from there.
Take care!
Hello there, GnGoddess!
Thanks for reaching out to the Apple Support Communities! We understand that you aren’t receiving notifications when your iPhone is locked. First, check to make sure that the notification settings on your iPhone are set up correctly by following the steps in this article to Use notifications on your iPhone, iPad, and iPod touch.
Is the issue only happening with the Messages notifications or with other apps as well? If the issue is only with Messages, check out the steps in this article If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open.
Let us know the results and we can continue from there.
Take care!
Thanks - I think it was Mercury retrograde cause the whole phone refused to power down but I did what you said (before you said it) and it appears to work now- many thanks!
Thanks for the update!
We're glad you got the issue taken care of and wish you the best.
iPhone not showing new messqge
