Apple Music works fine on iPhone but not on my Mac

Hello, I have Apple Music Trial activated on my iPhone; I cannot play anything on my Mac while using the same ID. What could be the problem? Both are using the latest OS versions.

I have only these two devices, and the trial is set to expire in April 2022.

Here are the messages that I get:


When I click on Join Apple Music, it says no connection. I am connected to the Internet and everything works. I tried it at a friend's home, using my phone as a hotspot as well, but every single time it shows the same error message.

Thanks in advance for your help.

MacBook Pro 13″, macOS 11.6

Posted on Oct 12, 2021 2:30 AM

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2 replies

Oct 13, 2021 7:17 AM in response to msGenius

Hello msGenius,


Thank you for using Apple Support Communities.


We understand that you are having difficulties with joining Apple Music on your Mac. We would recommend starting by just turning on Sync Library on your Mac. Take a look at this support article for how to do this:


Turn on Sync Library with Apple Music - Apple Support


Let us know how it goes.


Best regards.

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Apple Music works fine on iPhone but not on my Mac

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