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Hi
I tried to install the latest iOS update on my iPad Pro, but it hangs with the message of verifying the update. I cannot unlock the screen. Pressing and holding the top button shows me the shutdown slider, but apparently the screen is locked and I cannot shut down the iPad. Is there any way for me to reset the iPad?
iPad Pro, iPadOS 15
Try a "forced" restart of your iPad, using these instructions:
And, assuming you're trying to update your device wirelessly (via wifi), see this suppport article:--> If your iPhone, iPad or iPod touch won’t update
If the issue persists, try to update it via computer:
Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.
If you still get no help, contact Apple Support directly, using this link:--> Get Support
Regards
Giulio
Try a "forced" restart of your iPad, using these instructions:
And, assuming you're trying to update your device wirelessly (via wifi), see this suppport article:--> If your iPhone, iPad or iPod touch won’t update
If the issue persists, try to update it via computer:
Learn how to update your device manually if you're using a Mac with macOS Catalina or later, or if you're using a Mac with macOS Mojave or earlier or a Windows PC.
If you still get no help, contact Apple Support directly, using this link:--> Get Support
Regards
Giulio
iOS 15.0.2 update hangs
