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User profile for user: Zhenshen
Zhenshen Author
User level: Level 1
5 points

Ipad connects to iphone personal hotspot BUT NO INTERNET CONNECTION

Connecting my Ipad Pro 2018 to iPhone XS hotspot - connects but in a minute says "no internet connection"

While I can surf the internet with LTE on my iPhone at the same time.


I already tried to:

  1. Reset setting on both devices
  2. Restart both devices
  3. Forget hotspot and reconnect 10 times
  4. Changes iPhone name to less generic (just 6 letters)
  5. Changes Hotspot password
  6. Both devices have the most up-to-date OS


It would be great if guys from support can answer this AND PLEASE DO NOT TELL ME TO DO THINGS THAT I WROTE ABOVE (sorry but I checked the same topics and you guys just ignoring what people a saying to you sometimes)

iPad Pro, iPadOS 15

Posted on Oct 12, 2021 4:49 AM

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User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
288,848 points

Posted on Oct 12, 2021 5:03 AM

The “no internet connection” warning usually indicates that your device does not have a routable IP Address - this usually being assigned by DHCP.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your iPhone hotspot - or the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

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Question marked as Top-ranking reply
User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
288,848 points

Oct 12, 2021 5:03 AM in response to Zhenshen

The “no internet connection” warning usually indicates that your device does not have a routable IP Address - this usually being assigned by DHCP.


If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your iPhone hotspot - or the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.


DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.


If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

Reply

Ipad connects to iphone personal hotspot BUT NO INTERNET CONNECTION

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