New iPhone 12 mini - DOA

I just bought a new iPhone 12 mini. Out of the box it would not power up. Tried to restore it on iTunes but it gives me "cannot restore" error 4013. Looks like a factory defect. Any suggestions?

Posted on Oct 12, 2021 8:22 PM

Top-ranking reply

lobsterghost1

Level 10

186,187 points

Posted on Oct 12, 2021 8:26 PM

Return it to whoever you bought it from.

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2 replies

Top-ranking reply

lobsterghost1

Level 10

186,187 points

Oct 12, 2021 8:26 PM in response to A. Farris

Return it to whoever you bought it from.

Oct 12, 2021 8:28 PM in response to A. Farris

Well that error could mean a few things.

If you see error 9, 4005, 4013, or 4014 when you restore your iPhone, iPad, or iPod touch

https://support.apple.com/en-us/HT201444

iOS update and restore errors

https://support.apple.com/en-us/HT204770

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New iPhone 12 mini - DOA

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