its saying that my serial number entered is for a different product but it is not

missykaris wrote:

its saying that my serial number entered is for a different product but it is not a different product

To add—

See if you have issues here:

https://support.apple.com/my-support

If no insight or resolve—Update your proof of purchase

Contact Apple Support to update your Apple device information.

https://support.apple.com/en-us/HT202703

And to Add - login to https://appleid.apple.com/ and check if the device in question is listed and associated with your Apple ID.

It should show the Serial Number and other relevant information about the device.

Find the serial number of your Apple product