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User profile for user: dedancer
dedancer Author
User level: Level 1
5 points

Blank black screen for Netflix on Safari

I have a MacBook Air 2020. Netflix and Prime Video have stopped working on my laptop. I have audio but no vision, just a black screen. Would anyone have a solution?

Thank you

MacBook Air 13″, macOS 11.6

Posted on Oct 13, 2021 1:32 AM

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4 replies
User profile for user: bbesspete
bbesspete
User level: Community Specialist

Oct 14, 2021 7:14 AM in response to dedancer

Hello, dedancer.


Thanks for posting in Apple Support Communities. We understand that you are unable to see videos on Netflix and Prime Video when playing them in Safari.


Which version of macOS is currently installed on your MacBook Air? To check, go to  > About This Mac. We ask to help us determine if Safari is up to date.


We'd also like to have you test for the issue while your Mac is booted in Safe Mode: How to use safe mode on your Mac - Apple Support


If video plays properly in Safe Mode, restart your Mac and test.


Let us know! Take care.

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User profile for user: dedancer
dedancer Author
User level: Level 1
5 points

Oct 14, 2021 12:21 PM in response to bbesspete

I have Mac OS version 11.6

In Safe Mode I can't get access to Netflix.

Error message as follows

Netflix system requirements for HTML5 Player and Silverlight

You can use the Netflix HTML5 player or the Silverlight plug-in to watch Netflix TV shows and movies on:

  • PCs running Windows XP or later
  • Intel-based Macs running OS X Tiger (v10.4.11) or later
  • iPads running iPadOS 13.0 or later.

Thanks

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Blank black screen for Netflix on Safari

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