My brand new iPhone 13 pro max keeps randomly restarting

How often does it happen? Go to your setting->privacy->analytics & improvements-> analytics data, you might have to scroll a bit but do you see any files with the name “panic-full”?

if so your phone is experiencing a kernel panic (like windows BSOD) which could be software or hardware related.

mine 13 pro did that, got a replacement phone and I still have issues. I think it might be a bug in my iCloud backup or an app causing the issue. Try wiping your phone and set it up as a brand new phone and use it for a bit to see if the random reboot still happens.

Had my iPhone 13 Pro have a panic after I opened the camera app, proceeded to freeze and pink screen and then auto restart.

1 panic full log, never seen this before!?

Fingers crossed it’s only a software thing!!

Salutations bls2014,

We understand that your iPhone is restarting unexpectedly during use. 

Please follow the steps in the article below. It has links that will also take you to other articles and depending on how the issue presents, possibly to Apple Support. 

If your iOS or iPadOS device restarts or displays the Apple logo or a spinning gear unexpectedly

Thank you. 

It is important to remember a kernel panic can be both hardware and software related. Unless it is an obvious hardware failure, I would try to work through any software issues first.

1) Update the phone to latest iOS, if the problem still persists...

2) Backup your phone via iCloud or computer, and do a clean install of the iOS via iTunes (Windows) or Finder (Mac), and then restore the backup from your new phone. Doing a reset of all settings or erase all contents and settings does not fully restore your phone to factory settings. And if you still have issues... https://support.apple.com/en-au/HT201252

3) Try step 2 again but don't restore your backup for a few days and see if the problem still persists, to eliminate the possibility that the backup might have a bug in it or be corrupted in someway causing the kernel panic.

I would give those steps a go first before taking it back to Apple for them to run a hardware diagnostics.

It has been over a week since Apple replaced the rear system on my iPhone 13 max. No problems since then.

Looks like that fixed the restart problem. See my previous posts.

Hi All,

This random reboot happened to me once using 13 Pro and I’m on IOS 15.1.1 also checked analytics and there’s a panic logged hoping this is a software prob or bug or could be fixed by OTA update/s.

Thanks,

Fingers crossed it’s just an one off software bug. If it happens repeatedly, you can always backup your contents, and do a complete wipe and fresh reinstall of the iOS through your PC or Mac, just to make sure it’s not an OTA software update issue.

I have the same issue even with brand new iphone 13 mini which I got for christmas. The iOS is up to date (15.2) and after two weeks of usage, I got two Kernel Panic, which means it happens once a week ;-(

Mine is doing the exact same thing. I am just using my phone, then it freezes, turns pink, then shuts down. My analytics shows 7 entries for “panic-full” all from yesterday and today, when U started having the issue. It’s really odd, I have had this phone for a while and it’s just now started doing this. Did you ever find a solution?

My iPhone 13 Pro Max is doing the same thing.

Random restarts, pink screen on some restarts, other times it just turns off.

Took it the to the Apple Store yesterday. They replaced the "rear system". I then had to do a restore.

The tech said that means about the only thing that wasn't replaced was the display screen.

It has now been about 24 hours and no problems. I will update this post in about week or before if it starts happening again.

I first went to our Verizon store and they said they would replace the phone. But he said there is a chance I could get a refurb phone. So since it is still covered under Apple's first year warranty, he suggested I take it to the Apple Store first and see what they would do.

Will keep this post updated.

As I said in my previous post, Apple changed the "rear system" in my phone but did not replace the display.

So I have my old phone with new parts.

I have had no more problems since then. That was 4 days ago.

Verizon said they would replace the whole phone but it might be a refurb one. And recommend going to the Apple Store since the phone was only about 3 months old.

This has been happening to me for the past few days, super frustrating! Anyone have any idea how to fix this?

Have you tried a factory restore of the iOS? A reset of settings might not rectify all the software problems.

https://support.apple.com/en-au/HT201252

Yeah. I have it too. Its a new iphone12.

Is there any solution for this?

Just want to report back that ever since 15.1.1 update, I have not had another experience of random restart/panic (fingers crossed). Currently on 15.2 and no issues.