Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My brand new iPhone 13 pro max keeps randomly restarting

My brand new iPhone 13 pro max keeps randomly restarting. I’ve checked for updates and reset the phone and it still does it.

It’s really annoying. How do I fix this?


[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Oct 13, 2021 4:47 AM

Reply
Question marked as Best reply

Posted on Oct 24, 2021 5:02 AM

How often does it happen? Go to your setting->privacy->analytics & improvements-> analytics data, you might have to scroll a bit but do you see any files with the name “panic-full”?


if so your phone is experiencing a kernel panic (like windows BSOD) which could be software or hardware related.


mine 13 pro did that, got a replacement phone and I still have issues. I think it might be a bug in my iCloud backup or an app causing the issue. Try wiping your phone and set it up as a brand new phone and use it for a bit to see if the random reboot still happens.

32 replies

My brand new iPhone 13 pro max keeps randomly restarting

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.