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duaa254 Author

Level 1

0 points

Lost mode

Dear apple team,

I hope this email finds you well, moreover, I need you support and advise regarding an urgency case in which that my personal iphne 11 were stolen on the (10 October 9pm) in (istanbul )..

I took the lost mode action after (3 hours ) and keep monitoring my device via iCloud till I got a verification code 6 times (13 October 8 pm-8.30pm) then the iPhone just disappeared from the list of my devices in iCloud.

Please your explanation and advice are highly appreciated if my personal data were hacked or still safe taking in your account that I did not took the erase data action yet.

Thanks & Regards,

almosawi

Posted on Oct 13, 2021 2:27 PM

Top-ranking reply

LD150

Level 10

91,689 points

Posted on Oct 13, 2021 2:57 PM

If you had a passcode set on the phone then your data is safe.

Please first look at this - If your iPhone, iPad or iPod touch is lost or stolen – Apple Support

Tracking lost or stolen phones

The 'Find My' tracking is to help you discover if you left your phone in the office or the restaurant. Lost or Stolen phones are rarely ever seen again.

Risk mitigation

Get your provider to

Cancel your SIM.

Send you a replacement SIM on same number.

You can then put the SIM in another phone to get the codes you will need.

Phishing warning

Its possible for a thief to obtain your phone number particularly if you did not have a PIN set on the SIM. Si do not respond to texts to sign into your account! They are NOT from Apple!

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support

Resign to the fact that if you had a passcode set and you do not provide your Apple ID via phishing texts then your data is safe but you will never see the phone again.

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Lost mode

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