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images in messages won't load on new iPhone 12

Updated version 15.0 on iPhone 12 will not load any images in messages?

Any suggestions?

iPhone 12

Posted on Oct 13, 2021 2:33 PM

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Oct 14, 2021 12:49 PM in response to two schnauzers

Hi two schnauzers,




Thank you for using Apple Support Communities. 



We see that you’re having an issue with loading images in Messages. You have reviewed the What is the difference between iMessage and SMS/MMS? reproduce. We want to help. The most recent version of iOS is 15.0.2. You can update. It is always a good idea to have a backup of your iPhone before updating. 


Here’s How to back up your iPhone, iPad, and iPod touch - Apple Support

Here’s how to Update your iPhone, iPad, or iPod touch - Apple Support 


Check to see if the issue remains after updating. Reach back out with any questions. 


Best Regards!





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Oct 18, 2021 1:36 PM in response to two schnauzers

Hi two schnauzers,




Thank you for the update. From what you are explaining, it sounds like the issue is happening with your internet connection. Are you able to load Messages when connected another Wi-Fi network? Do you see the photos when looking back in the message history? Does this issue happen for both SMS messages and iMessages or does it happen with only one Message conversation?


Let us know.


Best Regards!

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Oct 18, 2021 2:17 PM in response to Lori_G7

Hi Lori - thank you for your response. Becoming extremely frustrated with the slow or no downloads, I called Apple and a very knowledgeable representative explored various options that could be causing the download issue and no #images problem. I had added an AdLock app to prevent so many ads on my games. This put a VPN on my phone. Once that was removed and factory settings restored, the phone is working as it should. Speedy downloads and #images in messages are available. Thanks for continuing to assist with the issue. Finally I am enjoying my new iPhone.

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images in messages won't load on new iPhone 12

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