Family purchase sharing not working

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Level 1

12 points

Family purchase sharing not working

Bought an app for the family, but child is being forced to pay for same app. Family purchase sharing is turned on for all children. App: Dr. Panda Big fun pack

iPad Pro, iPadOS 13

Posted on Oct 14, 2021 7:31 AM

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Answer 1

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Phil0124

Community+ 2024

Level 10

199,185 points

Oct 14, 2021 9:26 AM in response to Tcdragon94

They need to go through the Purchase list of whoever made the purchase, not directly form the App Store. Follow the steps in the link provided above. Here it is again: click here-> How to download apps and content that your family members purchased - Apple Support

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Answer 2

Oct 14, 2021 7:36 AM in response to Tcdragon94

Dr. Panda Big Fun pack is not an App, it's a bundle that contains 10 different Apps.
How is the child looking for the bundled Apps? They would need to look for each App independently in the purchase list of whoever made the purchase. See here: link-> How to download apps and content that your family members purchased - Apple Support

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Answer 3

Tcdragon94 Author

Level 1

12 points

Oct 14, 2021 8:16 AM in response to Phil0124

You can purchase the bundle as a pack which wants her to pay, but I also tried the individual apps and they want her to pay there as well.

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Family purchase sharing not working

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