Do I have to pay for the repair?

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Level 1

4 points

Do I have to pay for the repair?

I have a iphone 11pro and face id stopped working. There is no damage to the phone. The phone is more that 1 year old ( No warranty)/apple care. Do I have to pay for the repair.

iPhone 11 Pro

Posted on Oct 14, 2021 1:30 PM

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Answer 1

sberman

Level 10

272,280 points

Oct 14, 2021 2:04 PM in response to ateeb293

ateeb293 wrote:

Do I have to pay for the repair.

That is extremely likely.

Start here.

iPhone Repair - Official Apple Support

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Answer 2

Oct 14, 2021 2:05 PM in response to ateeb293

Greetings. I may able to be of some help.

Considering your iPhone 11 Pro is in good condition (no cosmetic/physical damage), a good idea may be to follow the steps in the Apple Support article below:

If Face ID isn't working on your iPhone or iPad Pro

I hope this helps.

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Do I have to pay for the repair?

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