TurboTax Crashes on my iMac macOS Mojave 10.14.6

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Level 1

5 points

TurboTax Crashes on my iMac macOS Mojave 10.14.6

My TurboTax crashes at least once per day. Today it crashed and now won't open. I am attaching a small portion of the last "crash report". I would greatly appreciate advice on what's causing the crashes and how to stop them.

Date/Time: 2021-10-14 15:47:41 -0400

End time: 2021-10-14 15:47:42 -0400

OS Version: Mac OS X 10.14.6 (Build 18G9323)

Architecture: x86_64h

Report Version: 28

Data Source: Stackshots

Shared Cache: 0x20a91000 6542A692-2DFB-3001-9189-7CC123B61EC4

Command: TurboTax 2015

Path: /Applications/TurboTax Home Business 2015.app/Contents/MacOS/TurboTax 2015

Identifier: com.intuit.turbotax.2015

Version: 2015.r49.012 (2015.r49.012)

Parent: launchd [1]

PID: 1328

Event: hang

Duration: 1.00s (process was unresponsive for 286 seconds before sampling)

Steps: 10 (100ms sampling interval)

Hardware model: iMac18,3

Active cpus: 4

Time Awake Since Boot: 35000s

Fan speed: 1202 rpm

--------------------------------------------------

Timeline format: stacks are sorted chronologically

Use -i and -heavy to re-report with count sorting

--------------------------------------------------

Heaviest stack for the main thread of the target process:

10 start + 52 (TurboTax 2015 + 8820) [0x101679274]

10 main + 39 (TurboTax 2015 + 473719) [0x1016eaa77]

10 NSApplicationMain + 777 (AppKit + 12736) [0x7fff49a231c0]

10 -[NSApplication run] + 699 (AppKit + 81044) [0x7fff49a33c94]

10 -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1361 (AppKit + 105335) [0x7fff49a39b77]

10 _DPSNextEvent + 1135 (AppKit + 110217) [0x7fff49a3ae89]

10 _BlockUntilNextEventMatchingListInModeWithFilter + 64 (HIToolbox + 44150) [0x7fff4b6a2c76]

10 ReceiveNextEventCommon + 603 (HIToolbox + 44773) [0x7fff4b6a2ee5]

10 RunCurrentEventLoopInMode + 292 (HIToolbox + 45483) [0x7fff4b6a31ab]

10 CFRunLoopRunSpecific + 455 (CoreFoundation + 240350) [0x7fff4c444ade]

10 __CFRunLoopRun + 1136 (CoreFoundation + 242080) [0x7fff4c4451a0]

10 __CFRunLoopDoObservers + 451 (CoreFoundation + 625513) [0x7fff4c4a2b69]

10 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23 (CoreFoundation + 625716) [0x7fff4c4a2c34]

10 __65+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayRefresh]_block_invoke + 274 (AppKit + 1163097) [0x7fff49b3bf59]

10 CA::Transaction::commit() + 596 (QuartzCore + 7278) [0x7fff56ed7c6e]

10 CA::Context::commit_transaction(CA::Transaction*) + 342 (QuartzCore + 9614) [0x7fff56ed858e]

9 CA::Layer::display_if_needed(CA::Transaction*) + 627 (QuartzCore + 82761) [0x7fff56eea349]

5 -[_NSViewBackingLayer display] + 68 (AppKit + 1200244) [0x7fff49b45074]

5 _NSViewWillDraw + 45 (AppKit + 1201195) [0x7fff49b4542b]

5 -[TPSFormView viewWillDraw] + 151 (TurboTax 2015 + 3092519) [0x10196a027]

5 -[TPSFormView drawEditAdornmentsInRect:onlyPrepareToDraw:] + 2100 (TurboTax 2015 + 3092276) [0x101969f34]

4 -[TPSFormViewFieldEditor drawFrameForEditor:onlyPrepareToDraw:] + 689 (TurboTax 2015 + 3077889) [0x101966701]

2 -[TPSFormViewFieldEditor fieldRect] + 236 (TurboTax 2015 + 3053388) [0x10196074c]

1 -[NSView lockFocusIfCanDraw] + 613 (AppKit + 1223181) [0x7fff49b4aa0d]

1 -[NSView _focusFromView:withContext:] + 210 (AppKit + 2115486) [0x7fff49c2479e]

1 -[NSView _gatherFocusStateInto:upTo:withContext:] + 58 (AppKit + 2116157) [0x7fff49c24a3d]

1 -[NSView _gatherFocusStateInto:upTo:withContext:] + 240 (AppKit + 2116339) [0x7fff49c24af3]

Process: TurboTax 2015 [1328]

UUID: 741005AC-66AE-3AEB-84FB-203F4B43A888

Path: /Applications/TurboTax Home Business 2015.app/Contents/MacOS/TurboTax 2015

Architecture: x86_64

Parent: launchd [1]

UID: 501

Footprint: 5606.41 MB

Start time: 2021-10-14 15:47:41 -0400

End time: 2021-10-14 15:47:42 -0400

Num samples: 10 (1-10)

CPU Time: 0.899s (2.9G cycles, 3.0G instructions, 0.98c/i)

Note: Unresponsive for 286 seconds before sampling

Note: 2 idle work queue threads omitted

Thread 0xe22a DispatchQueue 1 10 samples (1-10) priority 34-45 (base 46) cpu time 0.899s (2.9G cycles, 3.0G instructions, 0.98c/i)

Posted on Oct 14, 2021 1:40 PM

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Answer 1

BDAqua

Level 10

250,253 points

Oct 14, 2021 2:03 PM in response to lbohen

I can't tell anything from that.

Safe Boot, (holding Shift key down at startup), does the problem occur in Safe Mode? Could take 10 minutes.

Safe mode attempts to repair Disks & clears lots of caches & loads safe Drivers, & prevents loading of 3rd party extensions, so if Safe Mode works try again in regular boot.

To find out if it's system wide or user specific, try this...

Open System Preferences>Users & Groups, unlock the lock, click on the little plus icon, make a new admin account, log out & into the new account.

Does it work in the new account?

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