Texts dont delete across devices

This used to work fine until a month ago, now I have to manually delete texts I don't want on each of my apple devices; Iphone 11, iwatch and macbook air. They ARE each signed into my Apple ID and the Message are turned on on icloud on each device. I've tried everything suggested and it still doesnt work.

ANY new suggestions?


Posted on Oct 14, 2021 2:19 PM

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3 replies

Oct 17, 2021 11:24 AM in response to pamella193

Hi pamella193.


Start by checking to ensure that you are signed in to the same Apple ID on both your iPhone and the Mac. On the Mac, check that using System Preferences > iCloud. On the iPhone use Settings > [your name].


If you are signed in to the same account on all devices, you'l want to reach out directly to Apple Support for help with what may be an account issue.


Contact Apple for support and service


Cheers.

Oct 15, 2021 2:07 PM in response to revbill222

I tried both suggestions and my messages still do not delete across devices. I did get a message though that may explain although I need help to fix :


"Messages in iCloud not available as ICloud and iMessage accounts do not match. Messages in iCloud is not available because iCloud and iMessage accounts are different. "


I don't know how this happened but can you help me put these back together or let me know who I can contact? Right now there is no Message app listed in my iCloud account on my computer but there is a message app one on my iPhone 11.

Oct 15, 2021 12:44 PM in response to pamella193

Hello pamella193 and welcome to Apple Support Communities. It appears you are having some difficulty syncing Messages data across devices.


Try toggling iCloud Messages off on all devices, reboot all devices and then re-enable the feature one device at a time.


If the issue remains unresolved try signing out of the Apple ID on all devices. Then turn all devices all the way off and reboot each of them and sign in one device at a time starting with the Mac.


If the issue remains unresolved after these steps, reach out to Apple Support for help with what may be an account-based issue.


Contact Apple for support and service


Cheers.

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Texts dont delete across devices

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