My 1st Gen Airpods keep disconnecting after about 15min of playing videos. First the right one will disconnect and when I reconnect then both will disconnect about 5 min later. I have tried resetting, reconnecting to bluetooth, charging, turning bluetooth on and off, using while the case is near the device, getting rid of wifi interference… nothing works.
Hello nikimac,
Welcome to Apple Support Communities. We see you're having some issues with your AirPods disconnecting and have walked through several troubleshooting steps. Since you've already tried resetting it, the next best step we'd recommend to narrow down the issue is to test pairing them to another device.
We'd want to rule out any possible Bluetooth issues with your iPhone versus your AirPods. If the AirPods continue to disconnect, we'd recommend having them looked at for service.
AirPods and AirPods Case Replacement
Take care.
Hi, I’ve tried on my iPhone, AppleTV and my Macbook Air. It is the same issue on all three devices.
1st Gen Airpods keep disconnecting
