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_mytran2299_ Author

Level 1

5 points

activation lock

how can i open the Activation Lock ? t*****@icloud.com what is that ?

iPhone 6s, iOS 13

Posted on Oct 16, 2021 5:02 AM

Top-ranking reply

Eric Root

Level 10

684,615 points

Posted on Oct 16, 2021 7:31 AM

If you are the original owner, contact Apple. Apple can remove the ID if provided the required paperwork to include the original purchase receipt with the serial number on it.

Request additional support for unlocking your device. -

You used to be able to take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened) and have them remove the ID. This may have changed, so call the store before going to make sure they can help.

Genius Bar Reservation and Apple Support Options - Apple.

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activation lock

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