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New update won’t install

I have an iPad Pro and the new iOS 15.02 will not install what do I need to do?

iPad Pro, iPadOS 15

Posted on Oct 16, 2021 6:17 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 16, 2021 9:22 AM

rmburnsny wrote:

I have an iPad Pro and the new iOS 15.02 will not install what do I need to do?


There are issues with update of some iPad models to iPadOS 15.0.1/15.0.2. Do you have a WiFi Only, or WiFi+Cellular model of iPad?


For affected WiFi+Cellular models of iPad, many are reporting that removal of the SIM tray from the iPad will allow the verification and installation processes to successfully compete. Other reports suggest that installing a SIM card (whether actove or not) also permits the update process to complete.


You may need to restart the update process, but removing the SIM tray from the iPad is simple and costs nothing to try.

Remove or switch the SIM card in your iPhone - Apple Support


If you have a WiFi Only model, the current workaround is to remove the iPad Passcode - and then re-try the installation process. 


Be aware that removing the iPad Passcode has implications for any payment methods registered for ApplePay from iPad - and your Keychain (that includes your saved passwords). Assuming that you have other devices (such as an iPhone), your Keychain will remain preserved in iCloud - and can be easily re-synchronised with your iPad via iCloud. Payment cards registered for ApplePay will need to be manually re-added after the update.

2 replies
Question marked as Top-ranking reply

Oct 16, 2021 9:22 AM in response to rmburnsny

rmburnsny wrote:

I have an iPad Pro and the new iOS 15.02 will not install what do I need to do?


There are issues with update of some iPad models to iPadOS 15.0.1/15.0.2. Do you have a WiFi Only, or WiFi+Cellular model of iPad?


For affected WiFi+Cellular models of iPad, many are reporting that removal of the SIM tray from the iPad will allow the verification and installation processes to successfully compete. Other reports suggest that installing a SIM card (whether actove or not) also permits the update process to complete.


You may need to restart the update process, but removing the SIM tray from the iPad is simple and costs nothing to try.

Remove or switch the SIM card in your iPhone - Apple Support


If you have a WiFi Only model, the current workaround is to remove the iPad Passcode - and then re-try the installation process. 


Be aware that removing the iPad Passcode has implications for any payment methods registered for ApplePay from iPad - and your Keychain (that includes your saved passwords). Assuming that you have other devices (such as an iPhone), your Keychain will remain preserved in iCloud - and can be easily re-synchronised with your iPad via iCloud. Payment cards registered for ApplePay will need to be manually re-added after the update.

New update won’t install

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