iPhone 11 Pro Lock not working

I just purchased a new iPhone 11 Pro. The side lock button rarely works to put the phone in lock mode - occasionally does, but usually that doesn't persist. Same with the 30 second auto lock. I found the support article from 2020 suggesting restarting (no help) and reinstalling iOS from a computer (no help). The buttons all function fine, just the lock feature not working.

iPhone 11 Pro

Posted on Oct 16, 2021 9:17 AM

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1 reply

ProustGiulio

Level 10

209,808 points

Oct 16, 2021 9:19 AM in response to AppleMacUser65

Since that 11 is brand new and still covered by warranty, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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iPhone 11 Pro Lock not working

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