About the quality of iPad

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Level 1

4 points

About the quality of iPad

Hi There,

I bought an iPad pro 12.9 inches 5th gen 2021 about a week ago. But I have a problem with the quality of its camera. It has a very low resolution of the photos and videos I take (even lower than the photos on my Apple 6 phone). So I want to understand this correctly. Is this a normal condition on the iPad? Or have I been deceived? Can you please help me resolve this?

This is the serial number of my iPad: TH****W40

This is the model number of my iPad: MHR43ZA/A

[Personal Information Edited by Moderator]

Posted on Oct 16, 2021 11:46 AM

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Answer 1

LotusPilot

Level 10

312,569 points

Oct 16, 2021 11:55 AM in response to kasun225

Whilst the front camera has a higher pixel count than iPhone and many other iPad models, the ultra-wide camera lens reduces the effective resolution. Due to Centre Stage digital cropping of the image, the image quality of the digitally cropped picture may suffer.

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Answer 2

kasun225 Author

Level 1

4 points

Oct 16, 2021 12:33 PM in response to LotusPilot

Are you saying this is a normal situation? Is there a way for me to determine if this iPad is an original iPad or a fake iPad?

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Answer 3

MichelPM

Level 10

81,971 points

Oct 16, 2021 12:59 PM in response to kasun225

That is the normal condition/operation.

Your iPad IS NOT a fake.

You are not the first person here to complain about how the new FaceTime CenterStage camera is working.

And I am sure you will not be the last.

Because of the wide angle nature of the FaceTime CenterStage video camera the 12mp resolution is spread out farther across this wider lens image effectively reducing the overall actual resolution of the resulting camera image.

To date, there is no type of fix for this.

No one knows if this is a physical, hardware camera lens limitation OR a software limitation of the image processing hardware/software that could, possibly, fixed through an iPadOS software update.

There is simply no way, currently, to know what is causing this issue.

You CAN send feedback to Apple about the new FaceTime CenterStage wide angle camera lens issue, by posting feedback using the link below.

Feedback - iPad - Apple

You can post feedback about any Apple product issues any time and as often as you like.

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About the quality of iPad

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