Koogeek home app pinging my location when trying to open app which crashes

Why is my Koogeek app pinging my location on iOS 15.0.2. I see a blue circle around my location icon on the top of the screen whenever I try to open the Koogeek home app.



iPhone X, iOS 15

Posted on Oct 16, 2021 7:43 PM

Reply
1 reply

Oct 17, 2021 3:45 PM in response to WuB WuB

Hello WuB WuB.


Thank you for using Apple Support Communities. It sounds like you're experiencing issues with a specific third-party app. You mentioned that you've noticed that opening this app also enable Location Services. If so, we'd like to assist and also point you in the right direction for help.


If you noticed that this specific app is using Location Services, you can disable it by following the steps listed within the resource below:


Turn Location Services and GPS on or off on your iPhone, iPad, or iPod touch - Apple Support


If this doesn't help, you might want to delete and reinstall the app if it's not properly working. If you're not familiar on how to perform these tasks, check out the resources below:


Delete apps on your iPhone, iPad, and iPod touch - Apple Support

Redownload apps and games from Apple - Apple Support


Lastly, if reinstalling the app, and confirming that you've disabled Location Services access to that specific app doesn't help you, reach out to the app developers for that specific app. The link below can show you how to reach them:


How to contact an app developer - Apple Support


We hope this information is useful. Cheers.

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Koogeek home app pinging my location when trying to open app which crashes

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