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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When speaking to only one specific caller their conversation mutes if I speak at the same time. It causes delays and very difficult to make conversation. It doesn’t happen with other callers. She has an iPhone 11 and it used to happen when I had an iPhone 6 but still happens now I have an iPhone 11.
Is the problem on her end and what can we do?
iPhone 11, iOS 14
49Jennifer Said:
"iPhone mutes caller when I speak: When speaking to only one specific caller their conversation mutes if I speak at the same time. It causes delays and very difficult to make conversation. It doesn’t happen with other callers. She has an iPhone 11 and it used to happen when I had an iPhone 6 but still happens now I have an iPhone 11. Is the problem on her end and what can we do?"
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Update your Device:
I see you have iOS 14 installed. Update it to iOS 15, and see if all is fixed. Installing updates fixes bugs.
To Check for Updates:
Use a Computer and Ethernet:
Start with attempting an update through use of a computer. If you cannot use Wi-Fi, then use Ethernet. Go Here: Update your iPhone Using a Computer - User Tip. On the computer, you would connect it through Ethernet, going directly into your router. For a Mac (or PC) that does not have Ethernet, this would be the adapter to use: Belkin USB-C to Gigabit Ethernet Adapter - Apple. If you get the same error, the model is likely just not compatible.
49Jennifer Said:
"iPhone mutes caller when I speak: When speaking to only one specific caller their conversation mutes if I speak at the same time. It causes delays and very difficult to make conversation. It doesn’t happen with other callers. She has an iPhone 11 and it used to happen when I had an iPhone 6 but still happens now I have an iPhone 11. Is the problem on her end and what can we do?"
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Update your Device:
I see you have iOS 14 installed. Update it to iOS 15, and see if all is fixed. Installing updates fixes bugs.
To Check for Updates:
Use a Computer and Ethernet:
Start with attempting an update through use of a computer. If you cannot use Wi-Fi, then use Ethernet. Go Here: Update your iPhone Using a Computer - User Tip. On the computer, you would connect it through Ethernet, going directly into your router. For a Mac (or PC) that does not have Ethernet, this would be the adapter to use: Belkin USB-C to Gigabit Ethernet Adapter - Apple. If you get the same error, the model is likely just not compatible.
Thank you. Installing iOS 15 now but what I don’t understand is why is this happening with only one specific caller which also happened when I had an iPhone 6 until recently. Is it a problem with the callers phone?
49Jennifer Said:
"iPhone mutes caller when I speak: Thank you. Installing iOS 15 now but what I don’t understand is why is this happening with only one specific caller which also happened when I had an iPhone 6 until recently. Is it a problem with the callers phone?"
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You are welcome.
One User?:
If it pertains to only one caller, then it may be on their side.
iPhone mutes caller when I speak
