Personal hotspot issue

Question

Personal hotspot issue

I can connect my MacBook (late 2013 model) to my inPhone (Xs) via personal hotspot. Previously this has worked with no issues. Now, I can connect, I get the chain link logo at the top of the Macbook Screen, but whichever browser I try (Safari, Firefox, Chrome) it tells me I have no internet connection. The iPhone does have a connection however, through 4G. Why might this have ceased to work?

Mac is OS 11.5, phone is 15.0.

Thank you for any advice.

MacBook Pro 13″, macOS 11.5

Posted on Oct 18, 2021 3:26 AM

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Answer 1

Top-ranking reply

ASTRO24

Community Specialist

Oct 20, 2021 6:25 AM in response to dominicferret

dominicferret,

If you were able to review the article we previously provided and this continues, you can back up iPhone and reset the network settings. This will not remove any of your content such as contacts, photos, or notes. Your network settings such as Wi-Fi networks, passwords, and VPNs would be removed. Please be sure to have the login credentials for your networks before resetting.

Once you’ve created a backup you can go to Settings > General > Reset > Reset Network Settings. iPhone will restart and you can re-establish the Personal Hotspot.

How to back up your iPhone, iPad, and iPod touch

Regards.

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Answer 2

ASTRO24

Community Specialist

Oct 19, 2021 6:39 AM in response to dominicferret

Hi there dominicferret,

Welcome to Apple Support Communities.

We understand that you're not able to use your web browsers while being connected to Instant Hotspot from iPhone. Does this behavior affect other internet-based apps on your Mac?

Try connecting iPhone by USB or remove personal hotspot from System Preferences > Network and re-establish the connection using the guidance found in Use an iPhone or iPad to connect your Mac to the internet.

Regards.

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Answer 3

ASTRO24

Community Specialist

Oct 19, 2021 3:01 PM in response to dominicferret

dominicferret,

You mentioned that the internet doesn't work with your browsers, does it only affect these apps? Check out the steps in the section "If you can't connect to Personal Hotspot with Wi-Fi" from the support article If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular).

Regards.

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Answer 4

Oct 19, 2021 8:03 AM in response to ASTRO24

That makes no difference. Certainly if I hardwire my iPhone to the MacBook, I get internet through the phone 4G connection.

That’s not the point. Why, although it is connected to the phone wirelessly, does it not access the internet any more?

It used to work seamlessly.

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Answer 5

Oct 19, 2021 11:29 PM in response to ASTRO24

No, it affects every app that requires internet connection. As I say, if I hardwire the phone to the computer, it works perfectly well. The issue seems to be in making a wireless wifi connection, which I can, as in the screenshot, that connection doesn’t permit internet access.

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Personal hotspot issue

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