Apple TV has no sound

I've got a first gen apple TV 4k that does this with a MY2021 samsung Q90A. It replaced an Apple TV HD that worked great - at 1080p on a 4k screen. I got the 4K through an 'awards' program at work for cheap and it's better, but this sound issue - my wife would rather not deal.

I just ruled out my last maybe - the HDMI cable. I was using a generic one with the HD, and I got a monoprice 8k one and swapped it in, and the issue is still there.

For more detail, the sound from the interface itself is always fine. The videos start and play reliably, it's just that the audio track somehow doesn't connect to the TV. Great picture, no sound. Back out and come back in, and it's a dice roll. Usually within five attempts it will start, but I gotta say - I lobbied hard to move to the Apple TV 4K. Now it (disappoints her) and her answer is - let's go back to the HD one that worked.

AND IT'S HARD TO ARGUE APPLE. FIX PLS TY.

We started having this same issue. Sporadically apps would not play sound when going into them. I have to back out and forth a few times to make it work. I hear the clicks going through all the apps but sometimes when I open a an app to watch a show/movie no sound. We have 4K Apple TV on a Samsung Q7. This is not a setting issue as it works without changing anything after a few tries. Software issue… Any fix from Apple for this?

I’m having this issue on both my Apple TV 4ks, select a show and zero sound. Have to restart the app several times before I get it to play on just a few shows. Definitely a little bug that needs squashing Apple.

Mine does this when I start a show. If I exit the app snd then resume playback, I get the audio.

This behavior just started recently.

I did this on our LG. It played the noise and the Apple TV is still not working. I’ve done all the above.

I was able to resolve the issue. For my setup, a setting in the Sony Receiver must be changed for audio output from receiver to be "only AMP", not "AMP + TV".  

Well, as it turns out, the firmware update on the receiver didn't work, still having the no audio issue.

I just recently did the most recent update and now I’m having this same issue. Have tried all of the fixes and still no sound…what are we supposed to do to fix this?

Seems like Apple just isn’t going to do anything about this?

The issue doesn’t have any fix from Apple up to today. The only way I get sound is to connect the hdmi cable directly to the tv, bypassing my expensive surround sound system.

I have the same issue and it is only isolated to my Samsung frame TV

Same here

I just had this problem. I went into the Apple TV settings then into Video and Audio and the ran “Check HDMI Connection”. The test takes about 2 minutes but it started working again.

Me too. It’s a problem from the Apple TV modem because 1) restarting doesn’t work 2) It’s not the TV set 3) All plugs + sound works correctly