Apple TV has no sound

My 4K AppleTV 2021 has done this since I bought it. Some things it will play sound and some things won’t. When I watch live tv on YoutubeTV the sound plays, but if I go to watch a recorded show or something on Netflix it has no sound. I just went to a movie in the Apple store on my AppleTV box and it has no sound.

My 1st gen 4K AppleTV works fine with audio on everything, and so do both of my other regular AppleTV boxes, it’s only the 2021 4K box that does this, and it has done it since day one when I hooked it up.

similar to other people this january 2022, the sound just cut out entirely for the first time. dead silence in apple tv mode. tried unplugging everything and restarting the apple tv. ive had this for a few years and this never happened so ??? explain apple

That’s exactly what mine was doing, could hear all the navigation clicks and everything, just not the audio from the shows. But since I originally posted this, the most recent software update finally fixed mine.

I've got a first gen apple TV 4k that does this with a MY2021 samsung Q90A. It replaced an Apple TV HD that worked great - at 1080p on a 4k screen. I got the 4K through an 'awards' program at work for cheap and it's better, but this sound issue - my wife would rather not deal.

I just ruled out my last maybe - the HDMI cable. I was using a generic one with the HD, and I got a monoprice 8k one and swapped it in, and the issue is still there.

For more detail, the sound from the interface itself is always fine. The videos start and play reliably, it's just that the audio track somehow doesn't connect to the TV. Great picture, no sound. Back out and come back in, and it's a dice roll. Usually within five attempts it will start, but I gotta say - I lobbied hard to move to the Apple TV 4K. Now it (disappoints her) and her answer is - let's go back to the HD one that worked.

AND IT'S HARD TO ARGUE APPLE. FIX PLS TY.

We started having this same issue. Sporadically apps would not play sound when going into them. I have to back out and forth a few times to make it work. I hear the clicks going through all the apps but sometimes when I open a an app to watch a show/movie no sound. We have 4K Apple TV on a Samsung Q7. This is not a setting issue as it works without changing anything after a few tries. Software issue… Any fix from Apple for this?

I’m having this issue on both my Apple TV 4ks, select a show and zero sound. Have to restart the app several times before I get it to play on just a few shows. Definitely a little bug that needs squashing Apple.

I am having the same issue. It was working fine in the AM by afternoon nothing. I unplugged it overnight, reset my modem, have messed with all the audio settings. NOTHING. We have a Samsung TV and have had this Apple TV since October no issues...

I did this on our LG. It played the noise and the Apple TV is still not working. I’ve done all the above.

Well, as it turns out, the firmware update on the receiver didn't work, still having the no audio issue.

I just recently did the most recent update and now I’m having this same issue. Have tried all of the fixes and still no sound…what are we supposed to do to fix this?

Seems like Apple just isn’t going to do anything about this?

I have the same issue and it is only isolated to my Samsung frame TV

Same here

Me too. It’s a problem from the Apple TV modem because 1) restarting doesn’t work 2) It’s not the TV set 3) All plugs + sound works correctly