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User profile for user: Anterialis
Anterialis Author
User level: Level 1
19 points

How to change to external cam (EOS R via usb) in FaceTime and Safari?

Hi!

Im trying to optimize audio and video for online video calls by using my Canon EOS R (connected via usb) as a webcam for whereby. I’ve connected an external mic (Zoom H5n) via usb without problems, it is recognized by MacOS and Safari/Whereby. But MacOS and Safari/Whereby won’t recognize the EOS R. Neither does FaceTime, QuickTime or PhotoBooth. However, using Chrome let’s me chose the EOS R as the video input.


I’ve downloaded the Canon beta software to let the EOS R communicate with the Mac.


The EOS R works with:

  • Chrome
  • Teams (app in MacOS)
  • Skype


Does not work with:

  • Safari (or the websites I navigate to using Safari, like Whereby)
  • Photo Booth
  • FaceTime


How can I use the EOS R with FaceTime and Whereby through Safari?


Thanks!

iMac 27″, macOS 11.6

Posted on Oct 18, 2021 12:11 PM

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User profile for user: Keith Barkley
Keith Barkley
User level: Level 7
20,886 points

Posted on Oct 18, 2021 2:01 PM

Have you tried the release version?

https://www.usa.canon.com/internet/portal/us/home/support/self-help-center/eos-webcam-utility


The fact that it is not "officially" supported on Big Sur might be a tell.


Note that the page says it is compatible with facetime.

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User profile for user: Anterialis
Anterialis Author
User level: Level 1
19 points

Oct 19, 2021 1:41 AM in response to Keith Barkley

Thank you for the link. I was wrong when initially thinking I was on the beta version, I was on the 1.0 version all the time, so no new version available.


I agree with your thoughts about the utility not being officially supported on Big Sur, which is a bit weird IMO as Big Sur is almost a year "old". Why has there not been any updates to the utility app, maybe they are waiting for the 12.0 update... )


The best solution as I see it is using Whereby on Chrome where the EOS R is recognized. I have no solution for FaceTime where I do not get any options to change to a different camera ("camera" setting which I guess should be under "video" in the menu bar is not showing).

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How to change to external cam (EOS R via usb) in FaceTime and Safari?

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