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Trouble with phone set up

I am setting up a new iphone 13, I am at the point were it is asking me to enter apple ID passwords for other devices. "Your other devices include purchases from the istore...enter password for xxx to restore purchases" the issue is, the ID is not on my account, and I am not even sure why it is on my Phone.

iPhone 13 Pro Max

Posted on Oct 18, 2021 2:39 PM

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Question marked as Top-ranking reply

Posted on Oct 18, 2021 3:40 PM

Was this a brand new phone fresh from Apple, or did you buy it secondhand, even if unknowingly?


If the latter, return the phone and get them to do this:


What to do before selling or giving away your iPhone, iPad, or iPod touch "Use these steps to remove your personal information from a device, even if you don't have it anymore." Click here --> https://support.apple.com/HT201351

1 reply
Question marked as Top-ranking reply

Oct 18, 2021 3:40 PM in response to Johnny_Veda

Was this a brand new phone fresh from Apple, or did you buy it secondhand, even if unknowingly?


If the latter, return the phone and get them to do this:


What to do before selling or giving away your iPhone, iPad, or iPod touch "Use these steps to remove your personal information from a device, even if you don't have it anymore." Click here --> https://support.apple.com/HT201351

Trouble with phone set up

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