Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Returning broken phone with possible photos & data still inside.

I'm returning my cracked, black-screen iphone XR after receiving my replacement. I can still hear notifcations and sounds from my broken phone tho.


I have NOT done an icloud back up for my photo gallery nor for apps from my broken phone. I was able to get some back but the rest did not transfer to my new phone (including my contacts).


Does that mean others can still access to my data (photos/personal info) in my broken phone? Is there another way I could erase them before I return it to my phone provider?

Posted on Oct 18, 2021 6:42 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 19, 2021 10:46 AM

basicphone101 wrote:

I'm returning my cracked, black-screen iphone XR after receiving my replacement. I can still hear notifcations and sounds from my broken phone tho.

I have NOT done an icloud back up for my photo gallery nor for apps from my broken phone. I was able to get some back but the rest did not transfer to my new phone (including my contacts).

Does that mean others can still access to my data (photos/personal info) in my broken phone? Is there another way I could erase them before I return it to my phone provider?

Step #5 If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

1 reply
Question marked as Top-ranking reply

Oct 19, 2021 10:46 AM in response to basicphone101

basicphone101 wrote:

I'm returning my cracked, black-screen iphone XR after receiving my replacement. I can still hear notifcations and sounds from my broken phone tho.

I have NOT done an icloud back up for my photo gallery nor for apps from my broken phone. I was able to get some back but the rest did not transfer to my new phone (including my contacts).

Does that mean others can still access to my data (photos/personal info) in my broken phone? Is there another way I could erase them before I return it to my phone provider?

Step #5 If your iPhone, iPad, or iPod touch is lost or stolen - Apple Support

Returning broken phone with possible photos & data still inside.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.