Iphone 13 Pro will not pair with Starkey hearing device

Just received my iPhone 13 Pro and Starkey hearing aid cannot be discovered to be paired. Hearing aid worked with no problem with my older iPhoneXR. Is there a glitch in the IOS? It will not pair with the "Thrive" app for hearing device too.


Posted on Oct 18, 2021 6:47 PM

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Posted on Oct 19, 2021 11:48 AM

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Need to pair each ear piece one at a time leaving the other piece off. Do not turn on both ear pieces when pairing. Pair left side first with the right ear piece on "off". When left side is paired, turn on right ear piece and pair. My mistake was turning on both pieces to pair and it would not pair. Hope that helps for folks who are having problems.

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Question marked as Top-ranking reply

Oct 19, 2021 11:48 AM in response to ChrisJ4203

Solved!!


Need to pair each ear piece one at a time leaving the other piece off. Do not turn on both ear pieces when pairing. Pair left side first with the right ear piece on "off". When left side is paired, turn on right ear piece and pair. My mistake was turning on both pieces to pair and it would not pair. Hope that helps for folks who are having problems.

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Iphone 13 Pro will not pair with Starkey hearing device

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