A video I made today on iPhone x 14.3 is missing, not in recently deleted, not hidden, and not showing up in iCloud.... what happened?

Question

A video I made today on iPhone x 14.3 is missing, not in recently deleted, not hidden, and not showing up in iCloud.... what happened?

I made a video a few hours ago ( iPhone x 14.3)... It seems to be gone. It is not in recently deleted, not in hidden, not on iCloud. (which wasn't turned on earlier, I just turned it on to see if the photo would show up, but it did not.) I've downloaded all my phone photos on two computers and it did not show up.

Is there any way else I might find it? Lately have had issues with "heic" images not downloading (despite changing my settings in camera/photos on the iPhone) .. but this was a video..30 something seconds.

And as I just made the video.. it's not on a backup.

Thanks for a new idea on where it might be or what happened to it.

Posted on Oct 18, 2021 7:43 PM

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Answer 1

mario49

Community Specialist

Oct 19, 2021 1:57 PM in response to cynfromeugene

Hello Cynfromeugene,

It sounds like you are missing a video that you recorded earlier. We understand how important this is to you and we are here to help.

This article may be able to provide some guidance: If you're missing photos or videos in the Photos app

We also noticed you are running an older version of iOS. Let's back up and update your device using this article: Update your iPhone, iPad, or iPod touch

If the issue persists, can you provide a few more details? If you record another video, does the same thing happen? How much available storage do you have on your iPhone? Also, is the video available on the iCloud website?

Cheers!

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A video I made today on iPhone x 14.3 is missing, not in recently deleted, not hidden, and not showing up in iCloud.... what happened?

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