Check status/renew DEP token

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Level 1

4 points

Check status/renew DEP token

We use AirWatch through VMWare Workspace ONE UEM Console and when on the Device Enrollment Program page, got this error: "The DEP token appears to have been deleted or the system is unable to request the required information. Please check the status of the token in Apple Business Manager portal." I have already uploaded the new sToken to VPP Managed Distribution, as that was also needing renewed. We have many various iPads already enrolled, although I believe the Air 2 is the most common.

iPad Air 2 Wi-Fi, Cellular

Posted on Oct 20, 2021 9:30 AM

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Answer 1

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celliott147

Level 6

12,582 points

Oct 20, 2021 10:43 AM in response to Harms_Oil_IT

You will need to go into Apple Business Manager and generate and download a new DEP token. You can do this by going to Settings > Your MDM Server > and downloading the token again to upload.

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Answer 2

Harms_Oil_IT Author

Level 1

4 points

Oct 20, 2021 3:28 PM in response to celliott147

I noticed that download button previously, but thought it was the same token as the other one I renewed. They are different after all, and this was the solution, thank you!

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Answer 3

celliott147

Level 6

12,582 points

Oct 21, 2021 6:46 AM in response to Harms_Oil_IT

Glad it worked! There are 3 separate tokens for MDM from Apple. DEP and VPP are both in ABM/ASM. APNS has its own separate token that is acquired from another portion of Apple's site.

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Check status/renew DEP token

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