My ipad suddenly shut down and won’t restart or charge
What to do when iPad shuts off suddenly and won’t restart or charge
iPad Pro 10.5-inch, Wi-Fi, Cellular
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What to do when iPad shuts off suddenly and won’t restart or charge
iPad Pro 10.5-inch, Wi-Fi, Cellular
These support pages may help with troubleshooting:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.
If you continue to experience difficulties, you might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
These support pages may help with troubleshooting:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.
If you continue to experience difficulties, you might be best advised to visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
Time to search online for your nearest, “local” Apple store location and call contact phone numbers and call to make an appointment to have your Apple iPad diagnosed and options presented you.
Failing that,
You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.
Use the Hardware Repair & Battery usage & Charging support categories.
OR
by installing and using the Apple Support app found in the iOS App Store.
Tap the iOS App Store link below.
https://apps.apple.com/us/app/apple-support/id1130498044
OR
Call contact Apple via the support numbers found in the link bekow.
Contact - How to Contact Us - Apple
Tap the link below.
https://www.apple.com/contact/
Best of Luck to You!
It’s possible the battery has reached the end of its life. You can follow the link below for info on a battery replacement.
My ipad suddenly shut down and won’t restart or charge