iPhone 13 pro voice cuts and the other person can't hear me

I have an issue where my iphone 13 pro voice cuts out on speakerphone calls, not for me, but for the person on the other phone. Anyone else having this happen? The speaker grilles are clear.



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iPhone 13 Pro

Posted on Oct 20, 2021 12:05 PM

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Posted on Nov 15, 2021 6:49 PM

So, after my trip to ATT did not help the issue, I went to the Apple store. The first diagnostic check did not show anything, so I called the “genius” on speakerphone and she was able to hear the problem for herself in person. After that a second diagnostic found the cellular radio was defective. They replaced the 5-week old phone at the Apple store. So far, (day 2), it seems to be working well. If you call Apple support or go to the store, have them listen to you on speakerphone. Worked for me.

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iPhone 13 pro voice cuts and the other person can't hear me

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