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Hi, I was trying to add some funds into my Apple id with some gift cards and all of a sudden the credit disappears from my Apple id. I check purchase history and all of my bills are there and say the money is added so I’m confused to where the money went. Any help?
iPhone 12, iOS 14
Click on this link to 'Check your Apple ID balance' --> https://support.apple.com/HT202359
- If you think that your Apple ID balance is incorrect, sign out of the App Store or iTunes Store, then sign back in and check the balance again. If you still think that the balance is incorrect, check your purchase history to see if a subscription renewed or you bought an item.
Also realize that despite this being the age of speedy computers, transactions may take a finite amount of time to process. Even within the Apple system a transaction may take up to 48 hours to clear ( https://support.apple.com/HT204084 ).
If you still have problems:
Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232
Click on this link to 'Check your Apple ID balance' --> https://support.apple.com/HT202359
- If you think that your Apple ID balance is incorrect, sign out of the App Store or iTunes Store, then sign back in and check the balance again. If you still think that the balance is incorrect, check your purchase history to see if a subscription renewed or you bought an item.
Also realize that despite this being the age of speedy computers, transactions may take a finite amount of time to process. Even within the Apple system a transaction may take up to 48 hours to clear ( https://support.apple.com/HT204084 ).
If you still have problems:
Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232
Payment was billed from my card but not placed in my Apple id credit
