Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Watch Series 3

I’ve updated my watch updated my phone tries re paring it with my phone even resetting the watch from the beginning and still some days it’s count my calories burned and some days it doesn’t at all do I have any other options to try?

Apple Watch Series 3, watchOS 5

Posted on Oct 20, 2021 3:34 PM

Reply
Question marked as Best reply

Posted on Oct 21, 2021 4:27 AM

Check your personal details are correct in your health app profile.

Make sure the watch band is snug but not too tight.

Don't wear the watch on top of any tattoos.(Very important)

Check that the 2 side buttons aren't being accidently pressed by your hand or a sleeve



On your iPhone, go to Settings, then tap on Privacy and then select Location Services option and ensure that it is enabled.


On the Location Services section, tap on System Services and then toggle the Motion Calibration & Distance option to enable it.



Then go back to the Home Screen of your iPhone and launch the Watch app.

Then,tap on My Watch option, then tap on Privacy and toggle the Heart Rate option to enable it.

Go back to My Watch section, then tap on Passcode, and toggle the Wrist Detection option to enable it.


Finally, go back to My Watch section, then tap on Workout, and make sure Power Saving mode is disabled. If enabled, toggle the button to turn it off.

3 replies
Question marked as Best reply

Oct 21, 2021 4:27 AM in response to jerremy49

Check your personal details are correct in your health app profile.

Make sure the watch band is snug but not too tight.

Don't wear the watch on top of any tattoos.(Very important)

Check that the 2 side buttons aren't being accidently pressed by your hand or a sleeve



On your iPhone, go to Settings, then tap on Privacy and then select Location Services option and ensure that it is enabled.


On the Location Services section, tap on System Services and then toggle the Motion Calibration & Distance option to enable it.



Then go back to the Home Screen of your iPhone and launch the Watch app.

Then,tap on My Watch option, then tap on Privacy and toggle the Heart Rate option to enable it.

Go back to My Watch section, then tap on Passcode, and toggle the Wrist Detection option to enable it.


Finally, go back to My Watch section, then tap on Workout, and make sure Power Saving mode is disabled. If enabled, toggle the button to turn it off.

Apple Watch Series 3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.