iPhone screen is cracked and I can't get it to trust my MacBook to back it to restore to new phone. Siri works but nothing requiring touch works.

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iPhone screen is cracked and I can't get it to trust my MacBook to back it to restore to new phone. Siri works but nothing requiring touch works.

iPhone screen is cracked and I can't get it to trust my MacBook to back it to restore to new phone. siri works.

Posted on Oct 20, 2021 3:51 PM

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Answer 1

ChrisJ4203

Level 10

236,285 points

Oct 20, 2021 4:07 PM in response to chrisfrommission viejo

That is correct behavior. When the phone has been damaged, it will prompt for a trust as a security check. If you cannot trust it, then you cannot backup the device. You will have to use your last backup you have available.

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iPhone screen is cracked and I can't get it to trust my MacBook to back it to restore to new phone. Siri works but nothing requiring touch works.

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