You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone screen is cracked and I can't get it to trust my MacBook to back it to restore to new phone. Siri works but nothing requiring touch works.

iPhone screen is cracked and I can't get it to trust my MacBook to back it to restore to new phone. siri works.

Posted on Oct 20, 2021 3:51 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 20, 2021 4:07 PM

That is correct behavior. When the phone has been damaged, it will prompt for a trust as a security check. If you cannot trust it, then you cannot backup the device. You will have to use your last backup you have available.

1 reply

iPhone screen is cracked and I can't get it to trust my MacBook to back it to restore to new phone. Siri works but nothing requiring touch works.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.