iPhone activity app not working

My activity app is displaying the below message after updating my phone. I have tried to restart both my Apple Watch and phone however this doesn’t work. My apple watch is connected to activity and is tracking my movement but this isn’t transferring to my iPhone.

iPhone XS

Posted on Oct 20, 2021 5:55 PM

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Question marked as Top-ranking reply

Posted on Oct 20, 2021 6:26 PM

The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support


If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support


1 reply
Question marked as Top-ranking reply

Oct 20, 2021 6:26 PM in response to Ltr2002

The first (and simplest) thing to try if something isn’t working right is to restart your Apple Watch and its paired iPhone. If necessary (device not responding), try a forced restart. Both methods can be found here:

How to restart your Apple Watch - Apple Support

Restart your iPhone - Apple Support


If that doesn't help, the next steps would be to unpair and pair your watch again and restore from the backup just created. This should result in no loss of data. It deletes all temp and corrupted files and re-indexes the file system.

Unpair and erase your Apple Watch - Apple Support

Set up your Apple Watch - Apple Support


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iPhone activity app not working

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