Apple Remote Desktop Client install fails with "already installed" message

I have downloaded "Apple Remote Desktop 3.9 Client Update" from the Apple Support (https://support.apple.com/kb/DL1924?viewlocale=en_US&locale=en_US) onto a MacBook Pro running High Sierra. Attempts to install the package fail with the message "Remote Desktop Client Update cannot be installed on this disk. A newer version of this package is already installed." (see screenshot) However I cannot find the Remote Desktop Client anywhere on the system! Where is it? or why does this install fail?


NOTE: this is NOT Microsoft Remote Desktop client! although it (MS RDP) is installed.


MacBook Pro 13″, macOS 10.13

Posted on Oct 21, 2021 9:07 AM

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10 replies

Oct 28, 2021 7:56 PM in response to BDAqua

Thank you!  Although you did not directly answer my questions, I was able to figure out what I was missing! Well most of it; I'll explain.


First of all, my goal was to remotely access and control the desktops of other Mac systems from my MacBook.  Although I have used VNC from Linux to Linux/Unix systems, I thought there may be something more feature rich.  Doing a simple search revealed "Apple Remote Desktop Client".  Given the descriptions, I believed this was a better solution.  So I activated the Remote Management feature on one of my MacOS systems and searched for the ARDC on my MacBook. With no success finding ARDC on MacOS "High Sierra", I grabbed an installer and attempted to put it on the MacBook.  This produced the installer failure that started this thread (that is, "..ARDC was already installed..").

@BDAqua has clarified that ARDC DOES exist in "High Sierra" but I still don't know how to use it to connect to the system with "Remote Management" activated.


But what @BDAqua has indirectly pointed out is that Screen Sharing is another way to access and control a remote MacOS system.  The other key to which @BDAqua referred, was the use of "Finder->Go" to connect to other systems.  My experience has only been to use "Finder->Go" for mounting remote file systems (ie SMB://*).  But @BDAqua also said: "OK, Screen Sharing needs to be setup on the other Macs, then Finder>Go>Connect to Server>Browse...".

So I switched the destination system to enable SS and disabled RM. Waa-laa, it works!


So with help, I have achieved the original goal - remote access to MacOS systems. 


Thank you. (Although I would still like to learn how to use ADRC :-)

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Oct 21, 2021 12:29 PM in response to BDAqua

This system is running High Sierra 10.13.6.


"/System/Library/CoreServices/RemoteManagement/ARDAgent.app" does exist; see screenshot below, and has a number of files within it such as "Contents/", "Resources/", and "MacOS", etc. However it does not launch.


Is this the Apple Remove Desktop client?

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Oct 21, 2021 1:54 PM in response to BDAqua

Looks like mine is the same as what yours shows (see screenshot).

Which tells me that the correct ARDC is already installed, right? So there is no need for me to do the installation, right?


So what do you actually launch? I tried "/System/Library/CoreServices/RemoteManagement/ARDAgent.app/Contents/Support/Remote Desktop Message.app" but nothing happens. I watched the Activity Monitor attempting to see some activity, but nothing shows.


How is this supposed to work?


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Apple Remote Desktop Client install fails with "already installed" message

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